Frequently Asked Questions

Key 2 Collect works with a wide range of industries, including healthcare providers, commercial businesses, financial services, utilities, government entities, and more. We help organizations of all sizes recover overdue receivables effectively, respectfully, and within compliance.

If you already use internal teams or other agencies, Key 2 Collect can supplement those efforts. We specialize in uncovering additional recoveries from accounts that may have stalled or been deemed uncollectible. Our model is flexible; we can step in at any stage where you need enhanced performance or support.

We believe that every person we contact is someone’s customer, client, or patient, not just a number. Our specialists are trained to engage respectfully and professionally, with compliance and dignity at the forefront of every interaction. Treating people well protects your brand and drives better recovery results.

More data generally improves recovery outcomes, but at a minimum, we request:

• Debtor name and contact information
• Account number or reference ID
• Current outstanding balance
• Original creditor or service provided
• Date of first delinquency
• You can also include supplementary details like prior payment history, contract documentation, or notes. The more we have to work with, the better we can serve you.

Key 2 Collect operates on a contingency fee basis — that means you only pay when we collect. There are no upfront costs or per-account fees, and our percentage is competitive within the industry. This creates a low-risk opportunity to recover more revenue without adding to your operating expenses.

Communication is a priority. You’ll have access to:

• A dedicated client support specialist
• Real-time account dashboards (if applicable)
• Regular reporting in the format you prefer
• Whether you need scheduled updates, custom reports, or ad hoc queries, we aim to make information sharing easy and transpare

We accept placements through:

• Secure online portal uploads
• Secure file transfer or email (encrypted if needed)
• Data exports in standard formats (CSV, Excel, XML, etc.)
• Our team will walk you through the setup and can integrate with your systems if needed.

Recovery performance varies depending on industry, account age, balance size, historical activity, and other factors. We’re happy to review your portfolio and provide insights into expected outcomes based on similar client engagements. Our goal is always to maximize recoveries while preserving the dignity of the debtor and the reputation of your brand.

Yes. Key 2 Collect adheres to all applicable laws and industry standards governing collections, privacy, and data security. We train our team continuously to ensure compliance and to protect both your interests and those of the individuals we contact.