Frequently Asked Questions

Key 2 Collect is a professional accounts receivable management company. We work with businesses and service providers to help resolve past-due accounts in a fair, respectful, and compliant manner. Our goal is to help consumers find workable solutions while ensuring our clients are paid accurately and responsibly.

You are being contacted because our records indicate that you have a past-due balance with one of our clients. This may relate to services or products you previously received, such as medical care, utilities, retail purchases, financial services, or other consumer obligations. If you believe this is an error, we encourage you to contact us so we can review the account together.

Not at all. Many accounts are placed with us simply because a balance remains unpaid. Our role is to help clarify the situation and explore options for resolving the account — not to judge or pressure you.

We collect a variety of consumer and commercial account types, which may include:

• Medical bills
• Utility or service accounts
• Retail or consumer purchases
• Financial or installment obligations
• Insurance-related balances
• Other contractual debts

Each account is handled according to applicable laws and client guidelines.

You have the right to request verification of your debt. If you believe the balance is incorrect or does not belong to you, please contact us in writing or by phone within the timeframe provided in your notice. We will pause collection efforts while the account is reviewed, as required by law.

We offer multiple convenient payment options, which may include:

• One-time payments
• Payment plans
• Online payments
• Payments by phone or mail

Our representatives can help you choose an option that works for your situation. No one-size-fits-all solutions here.

Yes. If you are unable to pay the full balance at once, we may be able to arrange a payment plan based on your circumstances. Please contact us to discuss available options.

Some accounts may be reported to credit bureaus, depending on the type of debt, the age of the account, and the client's reporting policies. Resolving an account may help prevent further negative reporting and, in some cases, improve your overall credit profile. For specific credit reporting questions, contact us directly.

Yes. We take data privacy and security seriously. Your information is handled in accordance with applicable federal and state laws and industry best practices.

Yes. You may authorize an attorney, financial advisor, or other third party to communicate with us regarding your account. Written authorization may be required.

We understand that financial situations change. If you are experiencing hardship, please contact us. Our team is trained to listen and work with you to explore available options. Avoiding the conversation won't make the balance disappear, but a conversation might make it manageable.

Send proof of payment or account statements to us for review. If we confirm the account has been settled, we will update our records promptly.

You can reach us using the contact information provided in your notice or through the options below:

• (888)402-5392
• 8584 Washington St. Suite#104
• Chagrin Falls, OH 44023
• Info@key2collect.com

You have rights under federal and state laws, including the Fair Debt Collection Practices Act (FDCPA) and applicable state regulations. These rights include fair treatment, accurate information, and the ability to dispute or request validation of a debt. Additional information about your rights is included in your written notice.