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FAQs

What industries do you serve?

How can Key2Collect augment my existing collection process?

How do you treat the individuals whose accounts you collect?

Consumers
Payments

Customer Service Portal

Debt Help

Key2Collect provides tools and information to help you understand your financial picture and your rights.

FAQs

Explore helpful answers to common questions so you can better understand the process and your next steps.

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877.322.KEY2

Disclosures and Disclaimers

Disclaimer

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Effective Date: January 7, 2026

This Disclaimer applies to Key 2 Collect’s Site and related online resources.

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1) No Warranty

The Site and any materials made available through it are provided “as is” and “as available.” Key 2 makes no warranties of any kind, express or implied, including warranties of accuracy, completeness, reliability, or availability.

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2) No Legal, Financial, or Credit Advice

Content on the Site is for general informational purposes and is not legal advice, financial advice, credit repair advice, or a substitute for consulting qualified professionals.

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3) Limitation of Liability

To the maximum extent permitted by law, Key2Collect is not liable for any damages arising from or related to your use of (or inability to use) the Site, including indirect, incidental, consequential, special, or punitive damages.

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4) Third-Party Links

The Site may include links to third-party websites. Links are provided for convenience only and do not imply endorsement. Key2Collect is not responsible for third-party content, policies, or practices.

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5) Security and Transmission Risk

While we use reasonable safeguards, we cannot guarantee that transmissions over the internet are fully secure or that the Site will be free from viruses or other harmful components.

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Blue Line

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Disclosures

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Effective Date: January 7, 2026

These disclosures are provided to comply with certain state and federal requirements and to inform consumers of important rights and notices.

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1) Identity and Account Access (Portal)

Access to account tools may require identity verification. Do not attempt to access an account that is not yours.

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2) Communication Consent and Preferences

By providing contact information, you may consent to receive communications (including calls, emails, and texts) in connection with servicing or resolving an account, consistent with applicable law. Where permitted, you may withdraw certain consents by submitting a written request to info@key2collect.com or by mail to 8584 Washington St.  Suite 104 Chagrin Falls, Ohio 44023.

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3) Text Message Policy (Account-Related Messages Only)

If you opt in (or otherwise consent where permitted), we may send account-related text messages (e.g., payment reminders/notifications).

  • Message frequency varies
  • Message and data rates may apply
  • To opt out: reply STOP
  • For help: reply HELP
  • Subscriber mobile numbers will not be sold or shared

Key 2 Collect specializes in professional, compliant, and effective debt collection and receivable management solutions for commercial and consumer accounts nationwide.

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251 W. Garfield Rd. Suite #289 Aurora, OH 44202
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