Effective Date: August 19, 2026
Company: Key 2 Collect, Inc. (“Key 2,” “we,” “us,” or “our”)
This MMS/SMS/Texting Policy & Terms (“Texting Policy”) explains how Key 2 uses SMS and MMS text messages and the choices you have. This Policy applies to text messages sent by Key 2 and by service providers who send messages on our behalf.
Debt Collection Notice: This communication is from a debt collector. This is an attempt to collect a debt, and any information obtained will be used for that purpose.
1) Account-Related Messages Only
Key 2 offers an SMS/MMS messaging service. Our text messages are account-related messages only. Examples include:
- Payment reminders and payment receipts/notifications
- Account and portal/service updates
- Requests to contact us regarding your account
- Informational notices regarding your account
- Customer support responses you request
We do not use account texting to send marketing messages about unrelated products or services.
Please note: The consent is direct from the agency, and Key 2 Collect, Inc. will not send messages on behalf of other brands.
2) Consent and How to Opt In
You can opt in to our SMS messaging service by texting START to +1 (440) 692-0037. You may also opt in by providing your mobile number during communications with us. Opting in is at your own discretion, and you may opt out at any time.
By providing us with your mobile phone number and opting in, you give Key 2 Collect, Inc. permission to send you account-related text messages — such as payment reminders and notifications — at that number, in connection with the services you have requested.
You understand and agree that Key 2 may contact you regarding your account using text messages, including messages sent using automated dialing equipment and/or artificial or pre-recorded voice or text messages, to the extent permitted by law.
By providing us with your phone number or email address and opting in, you represent that you have ownership rights in, or permission to use, the phone number or email address you provide.
Important: Your wireless carrier may charge you message and data rates.
3) Message Frequency
Message frequency and volume will vary by account and based on your interactions with us.
4) Costs
Message and data rates may apply. Charges are billed by, and payable to, your mobile carrier. If you have any questions about your text plan or data plan, please contact your wireless provider.
5) How to Opt Out (STOP)
You can cancel the service — and stop receiving text messages — at any time by replying STOP to any message we send you, or by texting STOP to +1 (440) 692-0037.
- After you opt out, we will send you a single confirmation message.
- After that confirmation, you will no longer receive text messages from that texting program unless you later opt back in (where permitted).
6) Help Instructions (HELP)
For help, reply HELP to any message we send you, or text HELP to +1 (440) 692-0037. We will respond with instructions on how to use the service and how to unsubscribe.
You can also contact us at:
- Email: info@key2collect.com
- Phone: (888) 402-5392
7) SMS vs. MMS Delivery
If your handset does not support MMS, any MMS messages sent may be delivered as SMS messages instead.
8) Participating Carriers & Carrier Disclaimer
Participating carriers include: AT&T, Boost Mobile, T-Mobile, Metro by T-Mobile, Verizon Wireless, Sprint, UScellular, and Virgin Mobile.
Wireless carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages.
9) Privacy and Data Use
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messaging originator opt-in data and consent will not be shared with any third parties. Subscriber mobile numbers will not be sold or shared.
Key 2 uses mobile numbers and texting interactions to provide account-related communications and support. For more information about how we handle personal information, please see our Privacy Policy.
10) Your Responsibilities
You agree to:
- Provide a valid mobile number that you are authorized to use;
- Notify us if your number changes or is reassigned; and
- Use reasonable care with sensitive information. For your security, do not text highly sensitive information (such as a full Social Security number or complete bank account details).
11) Changes to This Texting Policy
We may update this Texting Policy from time to time. The Effective Date above reflects the latest version. If changes are material, we may provide notice as required by law.
12) Acceptance
By using this website and by opting in to our text messaging service, you accept these terms. Please also review our legal disclosures and Terms & Conditions.
13) Contact Information
Key 2 Collect, Inc.
251 W. Garfield Rd. Suite #289, Aurora, OH 44202
Email: info@key2collect.com
Phone: (888) 402-5392
Text (SMS opt-in / STOP / HELP): +1 (440) 692-0037